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Refund Policy

Getfrankie Pty Ltd is an Australian based company retailing handmade monogrammed dog collars. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.

Can I return or refund my item?
All of our products have been produced to the highest standards. Unfortunately we do not refund or exchange items that have been personalised unless the item is faulty. If you need to return an item please contact us at hello@getfrankie.co and we will assist.

Our Refund Policy applies to all purchases made online at http://www.getfrankie.co

Getfrankie is committed to protecting your privacy. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of getfrankie research and analysis. It may be disclosed to state and territory departments upon request, as required by law. Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.
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Sizing Chart

Our collars are available in four different sizes: